Terms of service
Penygraig Family Butchers - Terms and Conditions
Welcome to Penygraig Family Butchers! These Terms and Conditions ("Terms") apply to your use of our website, services, and the purchase of our products. Please read them carefully. By accessing our website or placing an order, you agree to these Terms. If you do not agree, please refrain from using our website or purchasing our goods.
1. General Terms
1.1 Definitions
- Account: Refers to the personal information, payment details, and login credentials used to access our services.
- Penygraig Family Butchers: Refers to our family-owned local butchery based at 60 Tylacelyn Road, Penygraig, Tonypandy, CF40 1JU. We provide premium meat products, delivering only within specific local postcodes, not nationwide.
- Customer: Refers to you, the individual or business placing an order with us.
- Goods: All the meat products and associated items listed on our website.
- Content: Any media, such as text, images, and data compilations, that appear on our website.
- Intellectual Property: The copyright, trademarks, and other proprietary rights related to our website and content.
- Delivery Area: We provide local delivery only, restricted to certain postcodes, not UK-wide or internationally.
- Website: Refers to www.penygraigfamilybutchers.co.uk, the platform through which you can browse and purchase our products.
1.2 Eligibility
You must be at least 18 years old to place an order with us. By doing so, you confirm you are of legal age.
1.3 Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective upon posting on our website, and your continued use of our services indicates acceptance of these changes.
1.4 Business Customers
These Terms apply exclusively to individual customers. Business customers should contact us directly to discuss potential agreements.
1.5 International Customers
We currently only deliver to local postcodes and do not offer nationwide or international delivery.
2. Products and Orders
2.1 Product Descriptions
We strive to ensure product descriptions are accurate; however, we do not guarantee their absolute accuracy or completeness. Pictures are for illustration only, and there may be slight differences.
2.2 Pricing and Payment
Prices are listed in GBP and may be subject to change without notice. Payment must be made at the time of placing your order, using the available payment methods on our website.
2.3 Order Acceptance
When you place an order, you will receive an acknowledgment email. This does not constitute acceptance of your order. Acceptance occurs when we send a dispatch confirmation email, confirming your order is on its way.
2.4 Cancellation and Modifications
You can cancel or modify your order before dispatch by contacting us directly. Once your order is dispatched, cancellation may not be possible.
3. Delivery
3.1 Delivery Area and Timeframes
We deliver to specific postcodes in the local area. Delivery times may vary based on availability and demand. We will communicate estimated delivery windows at the time of ordering. While we strive to meet these estimates, unforeseen delays may occur.
3.2 Delivery Charges
Delivery charges, where applicable, will be calculated based on your delivery postcode and will be displayed during checkout.
3.3 Non-Delivery
If we are unable to deliver due to incorrect address information or absence at the delivery location, we cannot be held responsible for any loss or inconvenience.
4. Returns and Refunds
4.1 Quality Concerns
If you are not satisfied with the quality of your products, please contact us within 24 hours of receiving your order. We may request photos for quality assessment and will provide a resolution based on the nature of the issue.
4.2 Refunds
If applicable, refunds will be processed using the original payment method. Please allow time for the refund to be processed, which may take up to 7 working days.
5. Intellectual Property
5.1 Ownership
All content on our website, including images, text, and design elements, is the property of Penygraig Family Butchers or its licensors. Unauthorized use of this content is prohibited.
5.2 Limited License
You are granted a limited, non-transferable right to access and use the content on our website solely for personal purposes.
6. Third-Party Intellectual Property
6.1 Respect for Third-Party Rights
Any third-party trademarks, logos, or content displayed on our site are the property of their respective owners. Use of any third-party intellectual property on our website does not imply endorsement or affiliation.
6.2 Infringement Reporting
If you believe any content on our website infringes your intellectual property rights, please contact us with details. We will investigate and, if necessary, take appropriate action.
7. Changes to Services and Terms
7.1 Modifications to Services
We reserve the right to modify, suspend, or discontinue any services or features of the website at any time without notice.
7.2 Changes to Terms
These Terms may be updated from time to time. All changes will be posted on our website and become effective immediately. Your continued use of the website indicates your acceptance of the updated Terms.
8. Liability
8.1 Exclusion of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
8.2 No Warranty
We provide our website and services on an "as is" basis and do not guarantee that they will meet your requirements or be error-free.
8.3 Limitation of Damages
Our total liability, whether in contract or tort, shall not exceed the amount paid by you for the specific product in dispute.
8.4 Indemnification
You agree to indemnify and hold Penygraig Family Butchers harmless against any claims, damages, or expenses arising from your use of our website or breach of these Terms.
9. Privacy
Your use of our website is governed by our Privacy Policy, which details how we collect, use, and protect your personal information.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Wales and England. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Wales and England.
If you have any questions regarding these Terms, feel free to contact us at:
Penygraig Family Butchers
60 Tylacelyn Road, Penygraig, Tonypandy, CF40 1JU
Email: info@penygraigfamilybutchers.co.uk
Phone: 07563 150745